We guarantee your complete satisfaction and want to make sure you are happy with the purchasing experience. If you have changed your mind on an item, no problem - we make returns easy. You can return your product within 7 days of delivery by simply calling us at 831-324-4912 or emailing us at info@banahome.com . Your refund will exclude delivery fees and/or a restocking fee and can only be made if the merchandise is in "as-new" condition. To be eligible for return, mattresses and box springs must have law tags attached, be in their original, sealed factory wrapping, and be in sanitary condition, clean and free of tears, burns and stains of any kind.

We do our best to make your delivery successful. However, sometimes issues may arise that are beyond our control. If you need additional assistance, please reach out to our Customer Care team within 48 hours of delivery.